Customer Stories

"The Crime Scene Unit sought to upgrade its diagramming software to enhance the quality of crime scene sketches used as discoverable documents in criminal investigations. After evaluating available options, we determined that SmartDraw best met our needs due to its ability to produce detailed, forensically accurate diagrams that integrate seamlessly with existing scene documentation tools, including photographs and 3D imaging."

"For pre-incident plans, we're able to create clear, easy-to-follow diagrams with directions and annotations that our firefighters can quickly understand on scene. For investigations, the software lets us produce accurate, professional drawings that support incident reconstruction. Overall, we've been very pleased with SmartDraw and plan to continue using it as part of our daily operations."

"As our design services grew, pen and paper simply couldn't keep up. SmartDraw gave us the modern tools we needed for creating space plans and floor plans. It's proven to be a great tool for our sellers to quickly provide customers with feedback on dimensions and fit."

"We could only afford to give Lucidchart to a fraction of our users. SmartDraw allowed us to expand diagramming to everyone in our organization. Every department finally has access to make flowcharts, decision trees, UML diagrams, and more. We especially liked that generating an AWS diagram didn't cost us extra."

"We were frustrated with our previous vendor's price hikes and limiting how many users could get access, so switching to SmartDraw was a relief. It let us create all the diagrams we needed, integrated with Google Workspace, and eliminated our worries about monitoring usage."

"SmartDraw has been the perfect Visio replacement for our organization. It has everything we need at a fraction of the cost. It's the ideal license model for our teams with mixed usage patterns. With built-in collaboration, flexible licensing, and cross-platform access, we reduced IT overhead and found a simpler, smarter way to work."

"In SmartDraw, we finally found a product that could parallel what we got from Visio at a lower price."

"Over time SmartDraw has become the process mapping tool of choice for every department. It's our go to tool and makes everything easy and clear. It's user-friendly and acts like a roadmap as you work on going from your current state to your future state."

"We replaced Lucidchart with SmartDraw to document our processes. It's intuitive, powerful, and backed by excellent support. SmartDraw is easy to use and their support team is always responsive and helpful."

"Compared to Visio, SmartDraw is more affordable and easier to use for everyone in our organization. The SmartDraw team and support are very responsive and helpful!"

"We needed a solution to replace Lucidchart and Visio and reduce licensing costs. SmartDraw not only met those needs, but it also allowed us to expand access to our entire organization. The training sessions they offered greatly facilitated our staff's transition to SmartDraw."